Contact with us
If you contact us by form on the website or by e-mail, your data will be stored for six months for the purpose of processing the request and for follow-up questions. We will not pass on this data without your consent.
We would like to point out that in order to simplify the booking process and contract processing within the framework of cookies, the IP data of the subscriber is stored, as are the name, address, e-mail and credit card number of the customer. The data provided by you is required for fulfilling the contract. Without this data we cannot enter a contract for accommodation with you. No data will be sent to third parties, with the exception of credit card data which is provided to the processing bank institutions/payment service providers for the purpose of debiting the booking price and to tax consultants for fulfilling tax obligations. After cancellation of the booking process, the data stored by us will be deleted. In case of a contract all data from the accommodation contract will be stored until the end of the tax retention period (7 years). Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or lit b (necessary for fulfilling the contract) of the GDPR.
Our website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to and stored on a Google server in the USA. Google Analytics cookies are stored on the basis of Art. 6 Par. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising. You can prevent this by setting your browser so that no cookies are stored.
We have concluded a corresponding contract with the provider for commissioned data processing. In addition, we have activated the IP anonymisation function on this website. This means that Google will shorten your IP address within the member states of the European Union or in other contracting states of the agreement in the European Economic Area before transmission to the USA. Only in exceptional cases the full IP address will be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about website activities and to provide other services associated with the use of the website and the Internet to the website operator. The IP address used in the context of Google Analytics transmitted by your browser will not be combined with other data of Google.
Your IP address is recorded but pseudonymised immediately. This makes only an approximate localization possible. The relationship with the web analytics provider is based on an adequacy decision of the European Commission (“Privacy Shield”) with Google. Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or f (legitimate interest) of the GDPR. Our concern in the sense of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymised. The user data will be stored for a period of 26 months.
You have the possibility to subscribe our newsletter on our website. For this purpose, we need your e-mail address and your consent to receive our newsletter. In order to verify that a registration is actually made by the owner of an e-mail address, we will send you a confirmation e-mail with a link to confirm your subscription.
You can cancel your newsletter subscription to at any time. Please send your cancellation request to the following e-mail address: firstname.lastname@example.org
We will then immediately delete your data from our newsletter distribution list.
SSL or TLS Encryption
This site uses an SSL or TLS encryption for security purposes and to protect the transfer of confidential content, such as bookings or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. When SSL or TLS encryption is activated, the data that you send to us cannot be read by third parties.
You have the right to receive information about your personal data stored by us at any time. You also have the right to correct, block or, apart from the mandatory data storage for business transactions, have your personal data deleted. If you believe that your rights have been violated, you can file a complaint at the regulating authority. In Austria, this is the Austrian Data Protection Authority.
Responsible for data protection
Sonnenhof Genusshotel & Appartements GmbH
Tel. +43 (5243) 5454
Fax +43 (5243) 545454