Booking information


Due to the current situation we have adapted our cancellation conditions for you. If the “Covid-19 measures” are maintained, reservations can be cancelled or postponed free of charge up to 3 days before arrival.

Should the measures be repealed and unrestricted travel be possible you will find our regular cancellation conditions here: “Cancellation Policy”

Cancellation fees

Do you need to cancel your reservation, shorten your stay or reservation period? We will certainly try our best to avoid cancellation fees. In general the following fees apply in case of cancellation:

  • Up to 6 weeks prior to arrival no cancellation fee
  • Up to 3 weeks prior to arrival 40% of the total agreed price
  • Up to 1 week prior to arrival 70% of the total agreed price
  • Less than 1 week prior to arrival 90% of the total agreed price

In order to avoid any inconvenience, we recommend taking out a travel cancellation insurance here. In case of cancellation the General Terms and Conditions for the Austrian Hotel Industry apply.



Our hotel is open in summer from May to October and in winter from December to March. Our reception is usually available between 8:00 and 20.00. Our apartments can be booked year-round. For more FAQs please see below:

  • Sumptuous breakfast buffet & in the evening starters & salads from the buffet
  • Gourmet dinner with choice of 4 main courses, sweet desserts & selection of cheeses
  • Special menus for guests with special dietary requirements
  • Vegetarian dishes
  • Use of the NATUR SPA & FITNESS incl. wellness bag with bathrobe & towels
  • also on the day of arrival/departure without extra costs
  • Quiet location in the upper part of Pertisau
  • Only five minutes’ walk to the Naturpark Karwendel
  • The Sonnenhof is the hotel located nearest to the cross-country skiing centre in Pertisau


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