Due to the current situation and measures of the government we have adapted our cancellation conditions for you.
If the measures are maintained, reservations can be cancelled or postponed free of charge up to 3 days before arrival.
Should the measures be repealed and unrestricted travel be possible you will find our regular cancellation conditions here: “Cancellation fees”
Do you need to cancel your reservation, shorten your stay or reservation period? We will certainly try our best to avoid cancellation fees. In general the following fees apply in case of cancellation:
- Up to 6 weeks prior to arrival no cancellation fee
- Up to 3 weeks prior to arrival 40% of the total agreed price
- Up to 1 week prior to arrival 70% of the total agreed price
- Less than 1 week prior to arrival 90% of the total agreed price
In order to avoid any inconvenience, we recommend taking out a travel cancellation insurance here. In case of cancellation the General Terms and Conditions for the Austrian Hotel Industry apply.
Our hotel is open in summer from May to October and in winter from December to March. Our reception is usually available between 8:00 and 20.00. Our apartments can be booked year-round. For more FAQs please see below:
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