Cancellation policy
Do you need to cancel your reservation, shorten your stay or reservation period? We will certainly try our best to avoid cancellation fees. In general, the following cancellation fees apply:
- Up to 3 weeks prior to arrival no cancellation fees
- Up to 2 weeks prior to arrival 25% of the total booked amount
- Up to 1 week prior to arrival 50% of the total booked amount
- Less than 1 week prior to arrival 75% of the total booked amount
EU consumer law does not regulate the conditions for and consequences of cancellation of individual services such as accommodation reservations. In case of cancellation, the General Terms and Conditions for the Austrian Hotel Industry apply.
***Special cancellation conditions for Christmas & New Year’s Eve bookings: free cancellation up to 6 weeks before arrival, up to 3 weeks prior to arrival 40%, up to 1 week prior to arrival 70%, less than 1 week prior to arrival and in case of early departure 90% of the total package price.
Travel insurance
To avoid any inconvenience, we recommend taking out a travel cancellation insurance. We recommend Hotel Cancellation Plus covering cancellation, early departure, and mountain rescue (incl. helicopter rescue) or Hotel Cancellation Premium (incl. accidental injuries). Follow this link for details.