• Up to 3 weeks before arrival no cancellation fee
• Up to 2 weeks before arrival 25% of the total amount booked
• Up to 1 week before arrival 50% of the total amount booked
• Less than 1 week before arrival 75% of the total amount booked

EU consumer law does not regulate the conditions for and consequences of cancellation of individual services such as accommodation reservations. In the event of cancellation, the General Terms and Conditions for the Austrian Hotel Industry apply.

***Special cancellation conditions for Christmas & New Year’s Eve bookings: free cancellation up to 6 weeks prior to arrival, up to 3 weeks prior to arrival 40%, up to 1 week prior to arrival 70%, less than 1 week prior to arrival and in case of early departure 90% of the total package price.

Travel insurance

To avoid any inconvenience, we recommend that you take out travel cancellation insurance. We recommend Hotel Cancellation Plus, which covers cancellation, early departure and mountain rescue (including helicopter rescue), or Hotel Cancellation Premium (including accidental injury). Follow this link for details.