Cancellation policy

Do you need to cancel your reservation, shorten your stay or reservation period? We will certainly try our best to avoid cancellation fees. In general, the following cancellation fees apply:

EU consumer law does not regulate the conditions for and consequences of cancellation of individual services such as accommodation reservations. In case of cancellation, the General Terms and Conditions for the Austrian Hotel Industry apply.

***Special cancellation conditions for Christmas & New Year’s Eve bookings: free cancellation up to 6 weeks before arrival, up to 3 weeks prior to arrival 40%, up to 1 week prior to arrival 70%, less than 1 week prior to arrival and in case of early departure 90% of the total package price.

Travel insurance

To avoid any inconvenience, we recommend taking out a travel cancellation insurance. We recommend Hotel Cancellation Plus covering cancellation, early departure, and mountain rescue (incl. helicopter rescue) or Hotel Cancellation Premium (incl. accidental injuries). Follow this link for details.

Please contact us for different arrangements.

Free parking spaces are available in front of the hotel and apartment building. Alternatively you can book a parking space in the carport (€ 10/day).

Parking: Please park only on the designated Sonnenhof parking spaces. If you can’t find a space please ask at reception. Do not park on other areas, as parking on the surrounding private property can attract a fine (ca. € 200).

EV-charging stations: We have 3 wallboxes at the hotel & 2 wallboxes at the apartment builing (type 2 / 22kW total power, dynamically managed). The wallboxes are public. They are located in or next to the carport. Payment information: as a hotel guest, you can collect a charging card from our reception. The costs will be charged to your room bill when you check out.

Yes, free Wi-Fi is available in the entire hotel and apartment buildings.

We are happy to arrange a pick-up from the train station Jenbach or airport Innsbruck or Munich. Please discuss any details per E-Mail or phone.

The Sonnenhof hotel & apartments are within 5 minutes walking distance (ca. 400m) from the Karwendel cable car (hiking and skiing area). The Rofan cable car (hiking and skiing area) is located in the neighbouring village Maurach. It can be reached within 5 minutes by car or the free regional bus.

We accept cash, Maestro or credit card (Visa and Mastercard).

We offer two wheelchair accessible rooms in the hotel as well as two apartments in the apartment building. The restaurant is barrier-free and we have a lift at the hotel.

Yes, our guests receive 20% greenfee discount at the Golfclub Achensee (Pertisau).