Booking Information & FAQs

Cancellation policy

Do you need to cancel your reservation, shorten your stay or reservation period? We will certainly try our best to avoid cancellation fees. In general, the following cancellation fees apply:

• Up to 3 weeks prior to arrival no cancellation fees
• Up to 2 weeks prior to arrival 25% of the total booked amount
• Up to 1 week prior to arrival 50% of the total booked amount
• Less than 1 week prior to arrival 75% of the total booked amount

EU consumer law does not regulate the conditions for and consequences of cancellation of individual services such as accommodation reservations. In case of cancellation, the General Terms and Conditions for the Austrian Hotel Industry apply.

***Special cancellation conditions for Christmas & New Year’s Eve bookings: free cancellation up to 6 weeks before arrival, up to 3 weeks prior to arrival 40%, up to 1 week prior to arrival 70%, less than 1 week prior to arrival and in case of early departure 90% of the total package price.

Travel insurance

To avoid any inconvenience, we recommend taking out a travel cancellation insurance. We recommend Hotel Cancellation Plus covering cancellation, early departure, and mountain rescue (incl. helicopter rescue) or Hotel Cancellation Premium (incl. accidental injuries). Follow this link for details.

• Rooms will be ready on your arrival date from 14.00. Apartments will be ready at 15.00.
• We kindly ask you to vacate your room by 11.00 on your departure date.

Please contact us for different arrangements.

• The Sonnenhof NATUR SPA is available for you all day on your arrival date and on your departure date at no extra charge!
• Rooms and apartments will be ready from 14.00 on your arrival date. On your departure date, we kindly ask you to vacate your room by 11.00. Please contact our arrangement for different arrangements.

Free parking spaces are available in front of the hotel and apartment building. Alternatively you can book a parking space in the carport (€ 10/day).

Parking: Please park only on the designated Sonnenhof parking spaces. If you can’t find a space please ask at reception. Do not park on other areas, as parking on the surrounding private property can attract a fine (ca. € 200).

EV-charging stations: We have 3 wallboxes at the hotel & 2 wallboxes at the apartment builing (type 2 / 22kW total power, dynamically managed). The wallboxes are public. They are located in or next to the carport. Payment information: as a hotel guest, you can collect a charging card from our reception. The costs will be charged to your room bill when you check out.

Yes, free Wi-Fi is available in the entire hotel and apartment buildings.

We are happy to arrange a pick-up from the train station Jenbach or airport Innsbruck or Munich. Please discuss any details per E-Mail or phone.

The Sonnenhof hotel & apartments are within 5 minutes walking distance (ca. 400m) from the Karwendel cable car (hiking and skiing area). The Rofan cable car (hiking and skiing area) is located in the neighbouring village Maurach. It can be reached within 5 minutes by car or the free regional bus.

We accept cash, Maestro or credit card (Visa and Mastercard).

We offer two wheelchair accessible rooms in the hotel as well as two apartments in the apartment building. The restaurant is barrier-free and we have a lift at the hotel.

Yes, our guests receive 20% greenfee discount at the Golfclub Achensee (Pertisau).

On arrival, every guest will receive the free AchenseeCard (= visitor card, year-round). The card includes:

• Free travel on regional buses
• Free use of cross-country ski tracks
• Discounts for steam cog railway, ships of the Achenseeschifffahrt, various museums

The Achensee Holiday Card (May to October) is available for a one-time fee at the tourist information offices and cable car cash desks. It is valid for 7 days and includes unlimited use/visits of:

• Regional bus
• Use of cross-country ski tracks
• Steam cog railway
• Achensee shipping company
• Karwendel and Rofan cable cars
• Various museums & attractions

The Achensee Holiday Card is available at our reception. Follow the link below for more information and prices.

The lake is ca. 700 metres from the hotel and ca. 600 metres from the apartment building. The lake is only visible from the top floor of the hotel. Each room and apartment offers splendid views of the surrounding mountains.

Well-behaved dogs are welcome to stay with us for € 20 – 30 per day and dog without food. Please let us know when you make your booking if you are planning to bring your dog with you. As a courtesy to guests suffering from allergies, we do not allow dogs in certain room and apartment categories. We ask for your understanding that dogs are not allowed in the hotel restaurant, spa area and spa garden.

Holiday region Achensee: Dogs must be kept on a leash at all times in the entire Achensee holiday region. In addition, dogs must wear a muzzle in all public means of transport (buses, cable cars, ships). Dog owners are responsible for immediately cleaning up and properly disposing of their dog’s waste.

Follow the link below for more information.

We offer a delivery service of daily fresh bread and bread rolls. In the evening, please enter your order into the list and the next morning you will receive fresh bread, rolls and pastries delivered to your door.

The apartment building is within one minute walking distance (ca. 120 metres).

There is a laundry room with washer and dryer available at the apartment building (€ 2/washer chip, dryer free of charge), as well as an iron and ironing board.

At the hotel we offer laundry service (prices according to list).

Just put your used towels in front of your apartment door in the morning. Our housekeeping staff will place fresh towels in your apartment – free of charge.

All rooms & suites in the hotel have a spacious balcony with deckchairs.

All apartments have a balcony with deckchairs as well. The apartment “Tirol” and one of the apartments “Natur” have a terrace and garden access.

Of course our apartment guests may use all hotel amenities (spa area, children’s playroom, etc.) free of charge.

Yes of course. The following options are available for our apartment guests:

• Apartment with self-catering, daily bread delivery service can be booked on-site
• Apartment incl. breakfast buffet (at the hotel)
• Apartment incl. gourmet half board (at the hotel)

There is no difference between apartment and holiday flat. We use both expressions for the same.